N.Y. ISC Law § 7908

§ 7908. Recordkeeping requirements. (a) Books and records. (1) A\nprovider or its administrator shall keep accurate accounts, books and\nrecords concerning transactions regulated under this article.\n (2) A provider's or its administrator's accounts, books and records\nshall include:\n (A) copies of each type of service contract issued;\n (B) the name and address of each service contract holder to the extent\nthat the name and address have been furnished by the service contract\nholder to the provider;\n (C) a list of the provider locations where service contracts are\nmarketed, sold, offered for sale, issued, made or proposed to be made or\nadministered; and\n (D) written claims filed which shall contain at least the dates and\ndescription of all claims related to the service contracts.\n (3) Except as provided in subsection (b) of this section, a provider\nor its administrator shall retain all of the service contract records\nrequired under paragraph two of this subsection pertaining to each\nservice contract holder for at least three years after the specified\nperiod of coverage thereunder has expired.\n (4) A provider may keep all records required under this article on a\ncomputer disk or other similar technology. If the records are maintained\nin other than hard copy, the records shall be capable of duplication to\nlegible hard copy at the request of the superintendent.\n (b) A provider discontinuing business in this state shall maintain its\nrecords until it furnishes to the superintendent satisfactory proof that\nit has discharged all obligations to service contract holders in this\nstate.\n