Tex. Insurance Code § 848.107
This is the official text of Tex. Insurance Code § 848.107, part of Texas’s Insurance Code — regulates insurance companies and the policies they sell.
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§ 848.107. COMPLAINT SYSTEMS.
Official statutory text
(a) A health care collaborative shall implement and maintain complaint systems that provide reasonable procedures to resolve an oral or written complaint initiated by:
(1) a patient who received health care services provided by a participating physician or health care provider; or
(2) a participating physician or health care provider.
(b) The complaint system for complaints initiated by patients must include a process for the notice and appeal of a complaint.
(c) A health care collaborative may not take a retaliatory or adverse action against a physician or health care provider who files a complaint with a regulatory authority regarding an action of the health care collaborative.
(1) a patient who received health care services provided by a participating physician or health care provider; or
(2) a participating physician or health care provider.
(b) The complaint system for complaints initiated by patients must include a process for the notice and appeal of a complaint.
(c) A health care collaborative may not take a retaliatory or adverse action against a physician or health care provider who files a complaint with a regulatory authority regarding an action of the health care collaborative.
Status: in_force · Read it on the official government site
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