Complete Care at Oak Ridge LLC
1000 Association Drive, Charleston, WV 25311 · (304) 347-4372 · CMS certification number 515174
Complete Care at Oak Ridge LLC is a 74-bed for-profit nursing home in Charleston, West Virginia, certified for Medicare and Medicaid since 2000. CMS rates it 4 out of 5 stars overall. Its last three inspection cycles produced 41 health citations, 1 of them at the level CMS classes as actual harm or immediate jeopardy.
CMS star ratings
| Overall | ★★★★★ |
|---|---|
| Health inspections | ★★★★★ |
| Staffing | ★★★★★ |
| Quality measures | ★★★★★ |
How it compares
| This facility | West Virginia average | |
|---|---|---|
| Health citations, most recent inspection cycle | 8 | 11.4 |
| Nurse staffing hours per resident per day | 3.61 | 3.71 |
| Nursing staff turnover | 50.0% | 43.7% |
| Overall star rating | 4 | 3.1 |
Facility details
| Ownership | For profit - Corporation |
|---|---|
| Chain | Complete Care (85 facilities) |
| Certified beds | 74 (about 72 residents a day) |
| County | Kanawha |
| Last standard inspection | August 26, 2026 |
Inspection history
41 citations from 3 inspections, 2 of them from complaint inspections. Newest first; select an inspection to see its citations.
August 26, 2026 8 citations · standard, complaint inspection Potential harm
Provide and implement an infection prevention and control program.
Potential for more than minimal harm (pattern) Infection Control
Tag F0880 · severity code E · corrected Sep 22, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Potential for more than minimal harm (pattern) Nutrition and Dietary
Tag F0812 · severity code E · corrected Sep 22, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Potential for more than minimal harm (pattern) Pharmacy Service
Tag F0761 · severity code E · corrected Sep 22, 2026
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Potential for more than minimal harm (pattern) Resident Rights Complaint
Tag F0584 · severity code E · corrected Sep 22, 2026
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Potential for more than minimal harm (isolated) Resident Assessment and Care Planning
Tag F0842 · severity code D · corrected Sep 22, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Potential for more than minimal harm (isolated) Quality of Life and Care
Tag F0689 · severity code D · corrected Sep 22, 2026
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Potential for more than minimal harm (isolated) Resident Assessment and Care Planning
Tag F0644 · severity code D · corrected Sep 22, 2026
Keep residents' personal and medical records private and confidential.
Potential for more than minimal harm (isolated) Resident Rights Complaint
Tag F0583 · severity code D · corrected Sep 22, 2026
June 5, 2025 10 citations · standard inspection Potential harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Potential for more than minimal harm (pattern) Nutrition and Dietary
Tag F0812 · severity code E · corrected Jun 21, 2025
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Potential for more than minimal harm (pattern) Resident Rights
Tag F0585 · severity code E · corrected Jun 21, 2025
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Potential for more than minimal harm (pattern) Resident Rights
Tag F0557 · severity code E · corrected Jun 21, 2025
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Potential for more than minimal harm (isolated) Environmental
Tag F0921 · severity code D · corrected Jun 21, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Potential for more than minimal harm (isolated) Resident Assessment and Care Planning
Tag F0842 · severity code D · corrected Jun 21, 2025
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Potential for more than minimal harm (isolated) Nutrition and Dietary
Tag F0807 · severity code D · corrected Jun 21, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Potential for more than minimal harm (isolated) Quality of Life and Care
Tag F0689 · severity code D · corrected Jun 21, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Potential for more than minimal harm (isolated) Quality of Life and Care
Tag F0684 · severity code D · corrected Jun 21, 2025
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Potential for more than minimal harm (isolated) Resident Assessment and Care Planning
Tag F0644 · severity code D · corrected Jun 21, 2025
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Potential for minimal harm (widespread) Nutrition and Dietary
Tag F0803 · severity code C · corrected Jun 21, 2025
July 25, 2024 23 citations · standard inspection Actual harm
Provide enough food/fluids to maintain a resident's health.
Actual harm to residents (isolated) Quality of Life and Care
Tag F0692 · severity code G · corrected Sep 4, 2024
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Potential for more than minimal harm (widespread) Administration
Tag F0838 · severity code F · corrected Sep 4, 2024
Provide and implement an infection prevention and control program.
Potential for more than minimal harm (pattern) Infection Control
Tag F0880 · severity code E · corrected Sep 4, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Potential for more than minimal harm (pattern) Resident Rights
Tag F0550 · severity code E · corrected Sep 4, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Potential for more than minimal harm (pattern) Freedom from Abuse, Neglect, and Exploitation
Tag F0600 · severity code E · corrected Sep 4, 2024
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Potential for more than minimal harm (pattern) Freedom from Abuse, Neglect, and Exploitation
Tag F0607 · severity code E · corrected Sep 4, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Potential for more than minimal harm (pattern) Freedom from Abuse, Neglect, and Exploitation
Tag F0609 · severity code E · corrected Sep 4, 2024
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Potential for more than minimal harm (pattern) Resident Rights
Tag F0625 · severity code E · corrected Sep 4, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Potential for more than minimal harm (pattern) Quality of Life and Care
Tag F0684 · severity code E · corrected Sep 4, 2024
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Potential for more than minimal harm (pattern) Nursing and Physician Services
Tag F0726 · severity code E · corrected Sep 4, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Potential for more than minimal harm (pattern) Pharmacy Service
Tag F0761 · severity code E · corrected Sep 4, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Potential for more than minimal harm (pattern) Nutrition and Dietary
Tag F0812 · severity code E · corrected Sep 4, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Potential for more than minimal harm (pattern) Resident Assessment and Care Planning
Tag F0842 · severity code E · corrected Sep 4, 2024
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Potential for more than minimal harm (pattern) Nursing and Physician Services
Tag F0947 · severity code E · corrected Sep 4, 2024
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Potential for more than minimal harm (isolated) Quality of Life and Care
Tag F0745 · severity code D · corrected Sep 4, 2024
Ensure that residents are fully informed and understand their health status, care and treatments.
Potential for more than minimal harm (isolated) Resident Rights
Tag F0552 · severity code D · corrected Sep 4, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Potential for more than minimal harm (isolated) Resident Rights
Tag F0580 · severity code D · corrected Sep 4, 2024
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Potential for more than minimal harm (isolated) Resident Rights
Tag F0623 · severity code D · corrected Sep 4, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Potential for more than minimal harm (isolated) Resident Assessment and Care Planning
Tag F0644 · severity code D · corrected Sep 4, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Potential for more than minimal harm (isolated) Resident Assessment and Care Planning
Tag F0656 · severity code D · corrected Sep 4, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Potential for more than minimal harm (isolated) Resident Assessment and Care Planning
Tag F0657 · severity code D · corrected Sep 4, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Potential for more than minimal harm (isolated) Pharmacy Service
Tag F0756 · severity code D · corrected Sep 4, 2024
Post nurse staffing information every day.
Potential for minimal harm (widespread) Nursing and Physician Services
Tag F0732 · severity code C · corrected Sep 4, 2024
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| Jul 25, 2024 | Fine | $16,039 |
Covers roughly the last three years, as CMS publishes them.
Nursing home negligence lawyers in Charleston
Lawbamba lists 9 nursing home negligence lawyers with an office in Charleston, West Virginia, the practice area that deals with the nursing home inspection records on this page. These 4 come first in that listing (how the order is set).
Matched by practice area and office location only. These lawyers are not connected to the records on this page and have not reviewed or endorsed it.
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Source: the Centers for Medicare & Medicaid Services (CMS) nursing home data published on data.cms.gov and Medicare's Care Compare, updated on Lawbamba November 12, 2026. Citations come from state health inspections, standard and complaint-driven, over each facility's last three inspection cycles. A citation describes what inspectors found on the inspection date; facilities can dispute citations, and most are corrected afterwards. Star ratings, fines and the abuse icon are CMS's own.
Lawbamba is not affiliated with CMS or any nursing home, and this page is general information, not legal advice. Report a concern about a nursing home to your state survey agency or long-term care ombudsman.