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N.Y. LAB Law § 792

This is the official text of N.Y. LAB Law § 792, part of New York’s LAB Law — part of the compiled statutory law of New York, published by the state as "LAB Law." Browse the sections below, each linked to its official government source.

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Entering into a call center contract

Official statutory text

§ 792. Entering into a call center contract. 1. Whenever a\ngovernmental body shall undertake to procure call center services using\na call center contractor, the governmental body may require that the\ncall center contract with such entity includes the obligation pursuant\nto this article to retain call center employees of the former call\ncenter contractor.\n 2. A governmental body intending to enter into a call center service\ncontract, in circumstances in which such services had theretofore been\nperformed by call center employees pursuant to a call center contract,\nmay require any entity seeking to enter into such contract to\ndemonstrate that it will establish the worksite for its performance in a\nlocation which is reasonably accessible to the employees who have been\nperforming such services prior to the solicitation of bids for a\nsuccessor call center contract. For the purposes of this section, a\nworksite shall be considered reasonably accessible if it is 10 miles or\nless from the location of the affected employees' worksite where such\nemployees performed work-related duties in the course of their\nemployment for the former call center contractor, provided that any\nworksite shall not include an employee's domicile, permanent or\ntemporary, where an employee performs any work-related duty in the\ncourse of their employment. The requirements of this subdivision shall\nnot apply to successor call center contractors that intend for the\nwork-related duties of the affected call center employees previously\nemployed by the former call center contractor to be performed remotely.\n

Status: in_force · Read it on the official government site

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About this page: Statute text is reproduced from official government publishers via the Open US Law dataset (Vaquill AI, snapshot v2026.08, CC BY 4.0). Primary legislative text like this is public domain under the government-edicts doctrine (Georgia v. Public.Resource.Org, 2020). We link every section back to its official source so you can verify it independently.