N.Y. PBS Law § 48-A

§ 48-a. Utility services; domestic violence victims. 1. Every utility\ncorporation shall allow a person who is under a shared contract with\nsuch utility corporation to opt-out of such contract without fee,\npenalty or charge when such person is a victim of domestic violence and\nprovides an attestation in writing that they no longer wish to be a\nparty to such contract due to their status as a victim of domestic\nviolence. Such utility corporation may not require such person to\ndisclose confidential information or details relating to such person's\nstatus as a victim of domestic violence, as a condition of permitting\nsuch person to opt-out of such contract. Further, such utility\ncorporation may not make release from such contract contingent on: (a)\nmaintaining contractual or billing responsibility of a separated account\nwith the provider; (b) approval of separation by the primary account\nholder, if the primary account holder is not the person making such\nrequest; or (c) a prohibition or limitation on the separation as a\nresult of arrears accrued by the account. Such utility corporation shall\nrelease such person from such contract no later than seven days after\nreceiving such opt-out request. Such utility corporation shall dispose\nof information submitted by such person no later than thirty days after\nreceiving such information in a manner as to maintain confidentiality of\nsuch information.\n 2. Every utility corporation shall make information about the options\nand process described in subdivision one of this section readily\navailable to customers on the website and any mobile application of such\nutility corporation, and in other forms of public-facing customer\ncommunication.\n 3. A covered provider and any officer, director, employee, vendor or\nagent thereof shall not be subject to liability for any claims arising\nfrom an action taken or omission made with respect to compliance with\nthis section.\n