Okla. Stat. tit. 15, § 15-141.33

penalties.

A. Claim files of service warranty associations licensed

pursuant to the Service Warranty Act shall be subject to examination

by the Insurance Commissioner or by duly appointed designees. The

claim files shall contain all notes and work papers pertaining to a

claim in such detail that pertinent events and the dates of the

events can be reconstructed. In addition, the Commissioner and

authorized employees and examiners shall have access to any files of

a service warranty association that may relate to a particular

complaint under investigation or to an inquiry or examination by the

Insurance Department.

B. Every service warranty association, upon receipt of any

inquiry from the Commissioner, shall, within twenty (20) days from

Oklahoma Statutes - Title 15. Contracts Page 57

the date of the inquiry, furnish the Commissioner with an adequate

response to the inquiry.

C. Every service warranty association, upon receipt of any

pertinent written communication including, but not limited to,

electronic mail or other forms of written electronic communication

or documentation by the service warranty association of a verbal

communication from a claimant which reasonably suggests that a

response is expected, shall, within thirty (30) days after receipt

thereof, furnish the claimant with an adequate response to the

communication.

D. Any violation by a service warranty association of this

section shall subject the service warranty association to discipline

including a civil penalty not less than One Hundred Dollars

($100.00) nor more than Five Thousand Dollars ($5,000.00).