Tex. Education Code § 54.617
This is the official text of Tex. Education Code § 54.617, part of Texas’s Education Code — governs public schools and universities in Texas.
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§ 54.617. PUBLIC INTEREST INFORMATION AND COMPLAINTS.
Official statutory text
(a) The board shall prepare information of public interest describing the functions of the board and the board's procedures by which complaints are filed with and resolved by the board. The board shall make the information available to the public and appropriate state agencies.
(b) The board by rule shall establish methods by which consumers and service recipients are notified of the name, mailing address, and telephone number of the board for the purpose of directing complaints to the board.
(c) The board shall maintain a system to promptly and efficiently act on complaints filed with the board. The board shall maintain information about parties to the complaint, the subject matter of the complaint, a summary of the results of the review or investigation of the complaint, and its disposition.
(d) The board shall make information available describing its procedures for complaint investigation and resolution.
(e) The board shall periodically notify the complaint parties of the status of the complaint until final disposition unless the notice would jeopardize an investigation.
(b) The board by rule shall establish methods by which consumers and service recipients are notified of the name, mailing address, and telephone number of the board for the purpose of directing complaints to the board.
(c) The board shall maintain a system to promptly and efficiently act on complaints filed with the board. The board shall maintain information about parties to the complaint, the subject matter of the complaint, a summary of the results of the review or investigation of the complaint, and its disposition.
(d) The board shall make information available describing its procedures for complaint investigation and resolution.
(e) The board shall periodically notify the complaint parties of the status of the complaint until final disposition unless the notice would jeopardize an investigation.
Status: in_force · Read it on the official government site
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