Tex. Utilities Code § 17.153
This is the official text of Tex. Utilities Code § 17.153, part of Texas’s Utilities Code — regulates utility companies.
Not legal advice. This page reproduces the official text of a government statute for reference only. Laws change, and how a statute applies depends on your specific facts. For advice about your situation, consult a licensed attorney in your state.
§ 17.153. RECORDS OF DISPUTED CHARGES.
Official statutory text
(a) Every service provider shall maintain a record of every disputed charge for a product or service placed on a customer's bill.
(b) The record required under Subsection (a) shall contain for every disputed charge:
(1) any affected telephone numbers or addresses;
(2) the date the customer requested that the billing utility remove the unauthorized charge;
(3) the date the unauthorized charge was removed from the customer's telephone or retail electric bill; and
(4) the date action was taken to refund or credit to the customer any money that the customer paid for the unauthorized charges.
(c) The record required by Subsection (a) shall be maintained for at least 24 months following the completion of all steps required by Section 17.152(a).
(b) The record required under Subsection (a) shall contain for every disputed charge:
(1) any affected telephone numbers or addresses;
(2) the date the customer requested that the billing utility remove the unauthorized charge;
(3) the date the unauthorized charge was removed from the customer's telephone or retail electric bill; and
(4) the date action was taken to refund or credit to the customer any money that the customer paid for the unauthorized charges.
(c) The record required by Subsection (a) shall be maintained for at least 24 months following the completion of all steps required by Section 17.152(a).
Status: in_force · Read it on the official government site
Need a lawyer in Texas?
Find a Texas lawyer
About this page: Statute text is reproduced from official government publishers via the
Open US Law dataset
(Vaquill AI, snapshot v2026.08, CC BY 4.0). Primary legislative text like this is public domain under the government-edicts doctrine
(Georgia v. Public.Resource.Org, 2020). We link every section back to its official source so you can verify it independently.