Consumer Complaints » American Express Company

American Express Company Consumer Complaints

Consumers have filed 61,541 complaints about American Express Company with the Consumer Financial Protection Bureau since 2011, including 11,615 in the last 12 months (up 13% from the 12 months before). Most were about credit cards and prepaid cards, and the most common issue was “problem with a purchase shown on your statement”. The company responded on time to 100% of them.

61,541Complaints since 2011
11,615In the last 12 months
100%Answered on time
9,282Closed with money paid to the consumer

Complaints by year

05k10k15k58201193920121,11320131,38520141,68320152,37520162,36320172,85920182,82620193,17220203,33020213,92920226,11620238,920202410,57120259,9022026

Products

Credit cards and prepaid cards40,789 (66%)
Credit reporting11,883 (19%)
Debt collection5,637 (9%)
Checking and savings accounts2,584 (4%)
Money transfers and virtual currency324 (1%)
Payday, title and personal loans244 (0%)
Debt settlement and credit repair36 (0%)
Other financial products21 (0%)
Mortgages17 (0%)
Vehicle loans and leases4 (0%)
Student loans2 (0%)

How the company responded

Closed with explanation43,447 (71%)
Closed with monetary relief9,282 (15%)
Closed with non-monetary relief8,235 (13%)
Closed without relief248 (0%)
In progress232 (0%)
Closed with relief80 (0%)
Closed17 (0%)

What consumers complained about

Problem with a purchase shown on your statement6,877 (11%)
Incorrect information on your report6,599 (11%)
Other features, terms, or problems4,881 (8%)
Trouble using the card4,466 (7%)
Improper use of your report3,677 (6%)
Advertising and marketing, including promotional offers3,217 (5%)
Getting a credit card3,160 (5%)
Fees or interest2,770 (5%)
Attempts to collect debt not owed2,013 (3%)
Closing your account1,791 (3%)

Where complaints came from

StateComplaintsShare
California9,08315%
New York6,65811%
Florida6,39210%
Texas4,8758%
Georgia3,6026%
New Jersey2,6734%
Illinois2,0583%
Pennsylvania1,8553%
North Carolina1,6963%
Virginia1,6723%

Read individual complaints, including the company's responses, in the CFPB's complaint search. You can also file your own complaint there; it's free and the company must respond.

← All companies

Source: the Consumer Financial Protection Bureau's public Consumer Complaint Database, loaded November 9, 2026. “Last 12 months” means complaints received since November 9, 2025. The CFPB publishes a complaint after the company responds or after 15 days. It doesn't verify every fact in a complaint, so a complaint isn't a finding that a company did anything wrong. Larger companies with more customers tend to get more complaints, and since 2023 a large share of filings have been credit-report disputes. Product categories are grouped from the CFPB's own, which have been renamed over the years.

Lawbamba is not affiliated with the CFPB or any company listed, and this page is general information, not legal advice.