Consumer Complaints » Citibank, N.A.

Citibank, N.A. Consumer Complaints

Consumers have filed 145,341 complaints about Citibank, N.A. with the Consumer Financial Protection Bureau since 2011, including 23,954 in the last 12 months (up 28% from the 12 months before). Most were about credit cards and prepaid cards, and the most common issue was “problem with a purchase shown on your statement”. The company responded on time to 100% of them.

145,341Complaints since 2011
23,954In the last 12 months
100%Answered on time
25,760Closed with money paid to the consumer

Complaints by year

010k20k30k30620115,42020125,87620135,76820146,20120158,70220167,19220177,26320187,06520198,72020209,31520218,79620229,796202314,636202419,792202520,4932026

Products

Credit cards and prepaid cards70,006 (48%)
Checking and savings accounts25,486 (18%)
Credit reporting22,294 (15%)
Debt collection12,687 (9%)
Mortgages10,426 (7%)
Money transfers and virtual currency2,282 (2%)
Payday, title and personal loans1,159 (1%)
Student loans756 (1%)
Vehicle loans and leases151 (0%)
Debt settlement and credit repair60 (0%)
Other financial products34 (0%)

How the company responded

Closed with explanation90,231 (62%)
Closed with non-monetary relief26,695 (18%)
Closed with monetary relief25,760 (18%)
Closed without relief1,342 (1%)
Closed with relief680 (0%)
In progress386 (0%)
Closed176 (0%)
Untimely response70 (0%)

What consumers complained about

Problem with a purchase shown on your statement18,537 (13%)
Incorrect information on your report12,218 (8%)
Managing an account12,008 (8%)
Improper use of your report6,927 (5%)
Other features, terms, or problems6,589 (5%)
Fees or interest6,079 (4%)
Closing an account4,714 (3%)
Loan modification,collection,foreclosure4,702 (3%)
Getting a credit card4,659 (3%)
Attempts to collect debt not owed4,346 (3%)

Where complaints came from

StateComplaintsShare
California24,21317%
New York17,00012%
Florida13,7719%
Texas10,8727%
Illinois6,3414%
New Jersey6,0084%
Georgia5,1294%
Pennsylvania4,7783%
North Carolina3,6913%
Virginia3,6052%

Read individual complaints, including the company's responses, in the CFPB's complaint search. You can also file your own complaint there; it's free and the company must respond.

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Source: the Consumer Financial Protection Bureau's public Consumer Complaint Database, loaded November 9, 2026. “Last 12 months” means complaints received since November 9, 2025. The CFPB publishes a complaint after the company responds or after 15 days. It doesn't verify every fact in a complaint, so a complaint isn't a finding that a company did anything wrong. Larger companies with more customers tend to get more complaints, and since 2023 a large share of filings have been credit-report disputes. Product categories are grouped from the CFPB's own, which have been renamed over the years.

Lawbamba is not affiliated with the CFPB or any company listed, and this page is general information, not legal advice.