Commerce Bank Consumer Complaints

Consumers have filed 1,076 complaints about Commerce Bank with the Consumer Financial Protection Bureau since 2012, including 162 in the last 12 months (up 27% from the 12 months before). Most were about checking and savings accounts, and the most common issue was “managing an account”. The company responded on time to 98% of them.

1,076Complaints since 2012

162In the last 12 months

98%Answered on time

101Closed with money paid to the consumer

Complaints by year

Products

Checking and savings accounts470 (44%)

Credit cards and prepaid cards274 (25%)

Credit reporting116 (11%)

Debt collection78 (7%)

Vehicle loans and leases47 (4%)

Mortgages41 (4%)

Money transfers and virtual currency24 (2%)

Payday, title and personal loans22 (2%)

Student loans3 (0%)

Debt settlement and credit repair1 (0%)

How the company responded

Closed with explanation920 (86%)

Closed with monetary relief101 (9%)

Closed with non-monetary relief35 (3%)

In progress11 (1%)

Closed without relief6 (1%)

Closed with relief2 (0%)

Closed1 (0%)

What consumers complained about

Managing an account207 (19%)

Incorrect information on your report56 (5%)

Account opening, closing, or management54 (5%)

Opening an account39 (4%)

Problem with a purchase shown on your statement39 (4%)

Problem with a lender or other company charging your account37 (3%)

Other features, terms, or problems35 (3%)

Getting a credit card34 (3%)

Closing an account30 (3%)

Managing the loan or lease30 (3%)

Where complaints came from

State	Complaints	Share
Missouri	405	38%
Kansas	156	14%
Illinois	102	9%
Texas	67	6%
Colorado	32	3%
Arkansas	26	2%
California	25	2%
Oklahoma	24	2%
Florida	21	2%
Tennessee	14	1%

Read individual complaints, including the company's responses, in the CFPB's complaint search. You can also file your own complaint there; it's free and the company must respond.

← All companies

Source: the Consumer Financial Protection Bureau's public Consumer Complaint Database, loaded November 9, 2026. “Last 12 months” means complaints received since November 9, 2025. The CFPB publishes a complaint after the company responds or after 15 days. It doesn't verify every fact in a complaint, so a complaint isn't a finding that a company did anything wrong. Larger companies with more customers tend to get more complaints, and since 2023 a large share of filings have been credit-report disputes. Product categories are grouped from the CFPB's own, which have been renamed over the years.

Lawbamba is not affiliated with the CFPB or any company listed, and this page is general information, not legal advice.