Fay Servicing, LLC Consumer Complaints

Consumers have filed 4,074 complaints about Fay Servicing, LLC with the Consumer Financial Protection Bureau since 2012, including 390 in the last 12 months (down 23% from the 12 months before). Most were about mortgages, and the most common issue was “trouble during payment process”. The company responded on time to 97% of them.

4,074Complaints since 2012

390In the last 12 months

97%Answered on time

3Closed with money paid to the consumer

Complaints by year

Products

Mortgages3,719 (91%)

Debt collection173 (4%)

Credit reporting158 (4%)

Debt settlement and credit repair8 (0%)

Money transfers and virtual currency5 (0%)

Payday, title and personal loans5 (0%)

Checking and savings accounts5 (0%)

Vehicle loans and leases1 (0%)

How the company responded

Closed with explanation4,066 (100%)

In progress4 (0%)

Closed with monetary relief3 (0%)

Closed1 (0%)

What consumers complained about

Trouble during payment process1,490 (37%)

Struggling to pay mortgage1,409 (35%)

Loan modification,collection,foreclosure303 (7%)

Loan servicing, payments, escrow account198 (5%)

Incorrect information on your report151 (4%)

Closing on a mortgage105 (3%)

Applying for a mortgage or refinancing an existing mortgage95 (2%)

Attempts to collect debt not owed45 (1%)

Problem with a company's investigation into an existing problem37 (1%)

False statements or representation35 (1%)

Where complaints came from

State	Complaints	Share
California	598	15%
Florida	460	11%
New York	330	8%
New Jersey	239	6%
Texas	219	5%
Georgia	203	5%
Maryland	188	5%
Illinois	185	5%
Pennsylvania	178	4%
Virginia	122	3%

Read individual complaints, including the company's responses, in the CFPB's complaint search. You can also file your own complaint there; it's free and the company must respond.

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Source: the Consumer Financial Protection Bureau's public Consumer Complaint Database, loaded November 9, 2026. “Last 12 months” means complaints received since November 9, 2025. The CFPB publishes a complaint after the company responds or after 15 days. It doesn't verify every fact in a complaint, so a complaint isn't a finding that a company did anything wrong. Larger companies with more customers tend to get more complaints, and since 2023 a large share of filings have been credit-report disputes. Product categories are grouped from the CFPB's own, which have been renamed over the years.

Lawbamba is not affiliated with the CFPB or any company listed, and this page is general information, not legal advice.