JPMorgan Chase & Co. Consumer Complaints

Consumers have filed 179,766 complaints about JPMorgan Chase & Co. with the Consumer Financial Protection Bureau since 2011, including 26,641 in the last 12 months (up 14% from the 12 months before). Most were about checking and savings accounts, and the most common issue was “managing an account”. The company responded on time to 100% of them.

179,766Complaints since 2011

26,641In the last 12 months

100%Answered on time

18,281Closed with money paid to the consumer

Complaints by year

Products

Checking and savings accounts59,039 (33%)

Credit cards and prepaid cards48,285 (27%)

Mortgages25,873 (14%)

Credit reporting22,939 (13%)

Money transfers and virtual currency9,730 (5%)

Debt collection8,763 (5%)

Vehicle loans and leases3,551 (2%)

Student loans890 (0%)

Payday, title and personal loans538 (0%)

Debt settlement and credit repair98 (0%)

Other financial products60 (0%)

How the company responded

Closed with explanation144,039 (80%)

Closed with monetary relief18,281 (10%)

Closed with non-monetary relief13,731 (8%)

Closed without relief2,001 (1%)

Closed with relief811 (0%)

Closed628 (0%)

In progress272 (0%)

Untimely response2 (0%)

What consumers complained about

Managing an account29,147 (16%)

Problem with a purchase shown on your statement13,140 (7%)

Incorrect information on your report11,868 (7%)

Loan modification,collection,foreclosure9,736 (5%)

Improper use of your report8,546 (5%)

Closing an account7,645 (4%)

Problem with a lender or other company charging your account6,243 (3%)

Other features, terms, or problems6,220 (3%)

Loan servicing, payments, escrow account5,357 (3%)

Fraud or scam5,005 (3%)

Where complaints came from

State	Complaints	Share
California	31,141	17%
New York	20,036	11%
Florida	17,278	10%
Texas	15,908	9%
Illinois	9,810	5%
New Jersey	7,400	4%
Georgia	6,537	4%
Ohio	4,915	3%
Michigan	4,658	3%
Pennsylvania	4,637	3%

Read individual complaints, including the company's responses, in the CFPB's complaint search. You can also file your own complaint there; it's free and the company must respond.

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Source: the Consumer Financial Protection Bureau's public Consumer Complaint Database, loaded November 9, 2026. “Last 12 months” means complaints received since November 9, 2025. The CFPB publishes a complaint after the company responds or after 15 days. It doesn't verify every fact in a complaint, so a complaint isn't a finding that a company did anything wrong. Larger companies with more customers tend to get more complaints, and since 2023 a large share of filings have been credit-report disputes. Product categories are grouped from the CFPB's own, which have been renamed over the years.

Lawbamba is not affiliated with the CFPB or any company listed, and this page is general information, not legal advice.