Klarna AB Consumer Complaints

Consumers have filed 3,220 complaints about Klarna AB with the Consumer Financial Protection Bureau since 2017, including 2,046 in the last 12 months (up 231% from the 12 months before). Most were about payday, title and personal loans, and the most common issue was “problem when making payments”. The company responded on time to 93% of them.

3,220Complaints since 2017

2,046In the last 12 months

93%Answered on time

192Closed with money paid to the consumer

Complaints by year

Products

Payday, title and personal loans1,013 (31%)

Credit cards and prepaid cards657 (20%)

Debt collection630 (20%)

Credit reporting629 (20%)

Money transfers and virtual currency202 (6%)

Checking and savings accounts69 (2%)

Debt settlement and credit repair16 (0%)

Vehicle loans and leases3 (0%)

Student loans1 (0%)

How the company responded

Closed with explanation3,004 (93%)

Closed with monetary relief192 (6%)

In progress17 (1%)

Closed with non-monetary relief5 (0%)

Untimely response2 (0%)

What consumers complained about

Problem when making payments480 (15%)

Problem with a purchase shown on your statement444 (14%)

Incorrect information on your report408 (13%)

Attempts to collect debt not owed357 (11%)

Problem with additional add-on products or services151 (5%)

Charged fees or interest you didn't expect135 (4%)

Problem with a company's investigation into an existing problem129 (4%)

Improper use of your report124 (4%)

Took or threatened to take negative or legal action119 (4%)

Getting the loan101 (3%)

Where complaints came from

State	Complaints	Share
California	377	12%
Texas	320	10%
Florida	287	9%
New York	246	8%
Georgia	194	6%
New Jersey	136	4%
Pennsylvania	129	4%
North Carolina	126	4%
Illinois	114	4%
Maryland	91	3%

Read individual complaints, including the company's responses, in the CFPB's complaint search. You can also file your own complaint there; it's free and the company must respond.

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Source: the Consumer Financial Protection Bureau's public Consumer Complaint Database, loaded November 9, 2026. “Last 12 months” means complaints received since November 9, 2025. The CFPB publishes a complaint after the company responds or after 15 days. It doesn't verify every fact in a complaint, so a complaint isn't a finding that a company did anything wrong. Larger companies with more customers tend to get more complaints, and since 2023 a large share of filings have been credit-report disputes. Product categories are grouped from the CFPB's own, which have been renamed over the years.

Lawbamba is not affiliated with the CFPB or any company listed, and this page is general information, not legal advice.