Sofi Technologies, Inc. Consumer Complaints

Consumers have filed 7,727 complaints about Sofi Technologies, Inc. with the Consumer Financial Protection Bureau since 2024, including 3,628 in the last 12 months (up 35% from the 12 months before). Most were about checking and savings accounts, and the most common issue was “managing an account”. The company responded on time to 100% of them.

7,727Complaints since 2024

3,628In the last 12 months

100%Answered on time

519Closed with money paid to the consumer

Complaints by year

Products

Checking and savings accounts5,187 (67%)

Payday, title and personal loans558 (7%)

Money transfers and virtual currency487 (6%)

Credit reporting457 (6%)

Credit cards and prepaid cards428 (6%)

Student loans331 (4%)

Debt collection159 (2%)

Mortgages109 (1%)

Debt settlement and credit repair8 (0%)

Vehicle loans and leases3 (0%)

How the company responded

Closed with explanation7,086 (92%)

Closed with monetary relief519 (7%)

Closed with non-monetary relief82 (1%)

In progress40 (1%)

What consumers complained about

Managing an account3,309 (43%)

Problem with a lender or other company charging your account809 (10%)

Closing an account731 (9%)

Incorrect information on your report250 (3%)

Opening an account239 (3%)

Dealing with your lender or servicer226 (3%)

Fraud or scam193 (2%)

Problem with a purchase shown on your statement181 (2%)

Getting the loan148 (2%)

Problem with a company's investigation into an existing problem145 (2%)

Where complaints came from

State	Complaints	Share
California	1,151	15%
Texas	767	10%
Florida	637	8%
New York	499	6%
Georgia	370	5%
Illinois	325	4%
Pennsylvania	280	4%
New Jersey	250	3%
North Carolina	221	3%
Ohio	218	3%

Read individual complaints, including the company's responses, in the CFPB's complaint search. You can also file your own complaint there; it's free and the company must respond.

← All companies

Source: the Consumer Financial Protection Bureau's public Consumer Complaint Database, loaded November 9, 2026. “Last 12 months” means complaints received since November 9, 2025. The CFPB publishes a complaint after the company responds or after 15 days. It doesn't verify every fact in a complaint, so a complaint isn't a finding that a company did anything wrong. Larger companies with more customers tend to get more complaints, and since 2023 a large share of filings have been credit-report disputes. Product categories are grouped from the CFPB's own, which have been renamed over the years.

Lawbamba is not affiliated with the CFPB or any company listed, and this page is general information, not legal advice.