Consumer Complaints » TD Bank US Holding Company

TD Bank US Holding Company Consumer Complaints

Consumers have filed 38,330 complaints about TD Bank US Holding Company with the Consumer Financial Protection Bureau since 2011, including 6,204 in the last 12 months (up 18% from the 12 months before). Most were about checking and savings accounts, and the most common issue was “managing an account”. The company responded on time to 100% of them.

38,330Complaints since 2011
6,204In the last 12 months
100%Answered on time
6,296Closed with money paid to the consumer

Complaints by year

02k4k6k16201172420121,00720131,15520141,27320151,32020161,54020172,11720181,88120192,44820203,27620213,24820223,44420234,04120245,59420255,2462026

Products

Checking and savings accounts12,384 (32%)
Credit cards and prepaid cards8,951 (23%)
Credit reporting8,639 (23%)
Debt collection3,431 (9%)
Mortgages1,830 (5%)
Vehicle loans and leases1,524 (4%)
Money transfers and virtual currency1,065 (3%)
Payday, title and personal loans472 (1%)
Debt settlement and credit repair20 (0%)
Other financial products11 (0%)
Student loans3 (0%)

How the company responded

Closed with explanation24,981 (65%)
Closed with non-monetary relief6,666 (17%)
Closed with monetary relief6,296 (16%)
In progress162 (0%)
Closed without relief148 (0%)
Closed with relief63 (0%)
Closed13 (0%)
Untimely response1 (0%)

What consumers complained about

Managing an account5,388 (14%)
Incorrect information on your report5,072 (13%)
Improper use of your report2,466 (6%)
Problem with a purchase shown on your statement1,902 (5%)
Attempts to collect debt not owed1,452 (4%)
Opening an account1,240 (3%)
Problem with a company's investigation into an existing problem1,176 (3%)
Getting a credit card1,155 (3%)
Closing an account1,041 (3%)
Problem when making payments1,018 (3%)

Where complaints came from

StateComplaintsShare
New York6,48717%
Florida4,87313%
New Jersey4,11511%
California3,3599%
Pennsylvania2,4156%
Texas1,8115%
Massachusetts1,7285%
Maryland1,0993%
Connecticut1,0403%
Illinois9893%

Read individual complaints, including the company's responses, in the CFPB's complaint search. You can also file your own complaint there; it's free and the company must respond.

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Source: the Consumer Financial Protection Bureau's public Consumer Complaint Database, loaded November 9, 2026. “Last 12 months” means complaints received since November 9, 2025. The CFPB publishes a complaint after the company responds or after 15 days. It doesn't verify every fact in a complaint, so a complaint isn't a finding that a company did anything wrong. Larger companies with more customers tend to get more complaints, and since 2023 a large share of filings have been credit-report disputes. Product categories are grouped from the CFPB's own, which have been renamed over the years.

Lawbamba is not affiliated with the CFPB or any company listed, and this page is general information, not legal advice.