Consumer Complaints » West Virginia » Credit reporting

Credit Reporting Complaints in West Virginia

West Virginia consumers filed 5,327 credit reporting complaints with the CFPB in the last 12 months, about 301 per 100,000 residents, and 13,838 in all since 2012. That's 79% of all complaints from West Virginia in the past year, ranking it 43rd of 52 states for this product in the last 12 months.

Companies named most in the last 12 months

CompanyComplaintsShare
Transunion Intermediate Holdings, Inc.1,904 36%
Experian Information Solutions Inc.1,574 30%
Equifax, Inc.1,509 28%
CBC Companies, Inc.28 1%
Capital One Financial Corporation23 0%
Lexisnexis21 0%
Synchrony Financial14 0%
Resurgent Capital Services L.P.11 0%
National Consumer Telecom & Utilities Exchange, Inc.8 0%
Encore Capital Group Inc.8 0%

What the complaints were about

Last 12 months, as the consumer categorized it.

Incorrect information on your report3,269 (61%)
Problem with a company's investigation into an existing problem1,050 (20%)
Improper use of your report926 (17%)
Problem with fraud alerts or security freezes42 (1%)
Unable to get your credit report or credit score25 (0%)
Credit monitoring or identity theft protection services10 (0%)
Problem with a company's investigation into an existing issue3 (0%)
Identity theft protection or other monitoring services2 (0%)

By year

02k4k6k42012372013932014144201512420162012017182201818420192032020329202157320221,13020232,12220243,68220254,8302026

Fixing a credit report error

Under the federal Fair Credit Reporting Act, you can dispute an error with the credit bureau and the company that reported it, and they generally have 30 days to investigate. If an error isn't corrected, you may be able to sue, and the law lets you recover attorney fees.

Consumer protection lawyers in West Virginia

Lawbamba lists 52 consumer protection lawyers with an office in West Virginia, the practice area that deals with the consumer complaints on this page. These 4 come first in that listing (how the order is set).

Jeffrey V. Mehalic
Consumer Protection, Personal Injury
Morgantown · 5.0★ from 6 reviews
H. Dill Battle III
Spilman Thomas and Battle, PLLC
Consumer Protection, Corporate, Employment & Labor
Charleston · 4.5★ from 34 reviews
Richard P. Cohen
Cohen, Abate and Cohen, L.C.
Consumer Protection, Civil, Criminal Defense
Morgantown · 5.0★ from 4 reviews
Steven S. Wolfe
Consumer Protection, Car Accident, Wrongful Termination
Logan · 5.0★ from 3 reviews

Matched by practice area and office location only. These lawyers are not connected to the records on this page and have not reviewed or endorsed it.

Dealing with a credit reporting problem in West Virginia?

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Other complaint types in West Virginia

Source: the Consumer Financial Protection Bureau's public Consumer Complaint Database, loaded November 9, 2026. “Last 12 months” means complaints received since November 9, 2025. The CFPB publishes a complaint after the company responds or after 15 days. It doesn't verify every fact in a complaint, so a complaint isn't a finding that a company did anything wrong. Larger companies with more customers tend to get more complaints, and since 2023 a large share of filings have been credit-report disputes. Product categories are grouped from the CFPB's own, which have been renamed over the years.

Lawbamba is not affiliated with the CFPB or any company listed, and this page is general information, not legal advice.