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Statutes » New York » PBG Law » Article 13

N.Y. PBG Law § 402-F

This is the official text of N.Y. PBG Law § 402-F, part of New York’s PBG Law — part of the compiled statutory law of New York, published by the state as "PBG Law." Browse the sections below, each linked to its official government source.

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Searchable ticket database

Official statutory text

§ 402-f. Searchable ticket database. 1. When residents call and file\ncomplaints and/or file a complaint online with the authority, the\nauthority shall assign the complaint a ticket number. The authority\nshall then make available this complaint and corresponding ticket number\non their website and over the phone in a public database which is\nsearchable by ticket number. Each searchable ticket number shall provide\nthe following information:\n (a) explanation of the complaint;\n (b) current status of the ticket;\n (c) whether or not the ticket is still open or closed;\n (d) any and all action taken on the complaint;\n (e) any and all action taken towards solving the complaint;\n (f) next steps to be taken, if known; and\n (g) any additional information the authority chooses to provide aside\nfrom the mandatory information required under this section.\n 2. The database shall exclude all personal information such as\napartment numbers, names of residents, and any other identifying\ninformation.\n

Status: in_force · Read it on the official government site

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About this page: Statute text is reproduced from official government publishers via the Open US Law dataset (Vaquill AI, snapshot v2026.08, CC BY 4.0). Primary legislative text like this is public domain under the government-edicts doctrine (Georgia v. Public.Resource.Org, 2020). We link every section back to its official source so you can verify it independently.