Credit Cards And Prepaid Cards Complaints in Pennsylvania

Pennsylvania consumers filed 3,416 credit cards and prepaid cards complaints with the CFPB in the last 12 months, about 26 per 100,000 residents, and 22,485 in all since 2011. That's 1% of all complaints from Pennsylvania in the past year, ranking it 8th of 52 states for this product in the last 12 months.

Companies named most in the last 12 months

Company	Complaints	Share
Capital One Financial Corporation	487	14%
Citibank, N.A.	443	13%
Synchrony Financial	306	9%
JPMorgan Chase & Co.	210	6%
American Express Company	161	5%
Bread Financial Holdings, Inc.	150	4%
Bank of America, National Association	148	4%
Barclays Bank Delaware	110	3%
Goldman Sachs Bank USA	104	3%
Wells Fargo & Company	92	3%

What the complaints were about

Last 12 months, as the consumer categorized it.

Problem with a purchase shown on your statement1,026 (30%)

Getting a credit card398 (12%)

Fees or interest358 (10%)

Other features, terms, or problems346 (10%)

Incorrect information on your report193 (6%)

Problem when making payments191 (6%)

Closing your account189 (6%)

Advertising and marketing, including promotional offers144 (4%)

By year

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Other complaint types in Pennsylvania

Credit reporting (211,743)
Debt collection (10,632)
Checking and savings accounts (3,181)
Mortgages (1,190)
Student loans (945)
Money transfers and virtual currency (1,321)
Vehicle loans and leases (885)
Payday, title and personal loans (580)
Debt settlement and credit repair (137)

Source: the Consumer Financial Protection Bureau's public Consumer Complaint Database, loaded November 9, 2026. “Last 12 months” means complaints received since November 9, 2025. The CFPB publishes a complaint after the company responds or after 15 days. It doesn't verify every fact in a complaint, so a complaint isn't a finding that a company did anything wrong. Larger companies with more customers tend to get more complaints, and since 2023 a large share of filings have been credit-report disputes. Product categories are grouped from the CFPB's own, which have been renamed over the years.

Lawbamba is not affiliated with the CFPB or any company listed, and this page is general information, not legal advice.